Refund policy

We have a no return policy, which means you cannot return any products unless they are damaged. We will accept exchanges for any products damaged during the shipping process. You will have up to 5 days to exchange your item after receiving it.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and a photo of the item to show proof it was damaged.

To start a exchange, you can contact us at loloscosmeticsinc@gmail.com. Please note that exchanges will need to be sent to the following address: 2114 N Flamingo Road #847, Pembroke Pines, FL, 33028

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

You can always contact us for any return question at loloscosmeticsinc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have with in 5 days, and once the return is accepted. We ship out your new order.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
No refunds only exchanges, please contact us at loloscosmeticsinc@gmail.com to exchange any damage item.